FREE SHIPPING ON ALL ORDERS OVER $150+

02/22/2023
2:22PM

When does orders get shipped with tracking numbers? 

After an order is placed, please allow our team to ship it out within 3-5 business days.

How do Pre orders work?

Pre-order is ordering an item of merchandise before it is available, with an understanding that it will be shipped later. If you order a pre-order item with a non pre-order item, they will be shipped out together. Please keep in mind that pre-orders take 2-4 weeks to be shipped out.

You will be charged at the time of checkout for order to be successfully placed. There will be NO REFUNDS OR RETURNS for preorders due to COVID-19.

Tracking numbers

Tracking numbers and an order confirmation will be available and sent to email on file after placing an order.

All orders are shipped through USPS and only takes 1-3 business to arrive to your door depending on location and state. Overseas orders may take longer.

Please note, once we ship your package we are not held responsible for USPS deliveries, any delivery issues with USPS must be handled with USPS because we are not a shipping carrier.

What if I never received my item?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

How do I contact Customer Service?

Please email us at linkluxuryinfo@gmail.com. Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.

Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.

Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.

“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™